Shipping Policy:

1. Order Processing Time: We strive to process and ship all orders within 50 business days (excluding weekends and holidays) from the date the order is placed. In case of any unexpected delays, we will promptly notify you.

2. Shipping Methods and Delivery: We offer standard shipping options within 50 The estimated delivery time for standard shipping is 14 business days, Please note that delivery times may vary depending on your location and other factors beyond our control.

3. Shipping Fees: Shipping fees will be calculated based on the shipping method selected and the destination address. The exact shipping cost will be displayed during the checkout process before you complete your order.

4. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the status of your package and estimate the delivery date.

5. International Shipping: We currently offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, or other fees imposed by your country's customs regulations. These charges are the responsibility of the recipient and not included in the product price or shipping cost.

​

​

Returns Policy:

1. Eligibility for Returns: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 7 days of receiving your item(s).

2. Return Process: To initiate a return, please contact our customer support team at contact@alvajewellery. They will guide you through the return process and provide you with a return authorization number.

3. Return Conditions:

   • Items must be unused, undamaged, and in their original packaging.

   • Return shipping costs are the responsibility of the customer, except in cases of defective or damaged products.

4. Refunds and Exchanges:

   • Upon receiving and inspecting the returned item(s), we will process your refund within 30 business days.

   • If you prefer an exchange, we will gladly assist you in selecting an alternative product of equal value.

5. Non-Returnable Items:

   • Personalized or customized items cannot be returned unless they are defective or damaged during transit.

Please note that this Shipping & Returns policy is subject to change without prior notice. We recommend reviewing this page regularly for any updates or modifications.

If you have any questions or concerns regarding our Shipping & Returns policy, feel free to contact us at contact@alvajewellery.com We are here to assist you and ensure your shopping experience is as smooth as possible.