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1. Order Processing Time: We aim to process and fulfill all orders within 30 business days (excluding weekends and holidays) from the date of purchase. In case of any unexpected delays, we will promptly notify you.

2. Product Availability: All products displayed on our website are subject to availability. If an item you ordered is out of stock or no longer available, we will notify you and provide alternative options, if possible.

3. Pricing and Payment:

   • All prices displayed on our website are in [NOK] and inclusive of any applicable taxes.

   • We accept secure payments through various methods, including credit/debit cards and PayPal.

   • Payment must be made in full at the time of placing your order.

4. Shipping and Delivery:

   • We offer standard and express shipping options for domestic and international orders.

   • Shipping fees will be calculated based on the shipping method selected and the destination address. The exact shipping cost will be displayed during the checkout process before you complete your order.

   • Please refer to our Shipping Policy for more information on estimated delivery times and international shipping.

5. Returns and Exchanges:

   • We want you to be satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange within 7 days of receiving your item(s).

   • To initiate a return or exchange, please refer to our Returns Policy for detailed instructions.

   • Please note that personalized or customized items are non-returnable unless they are defective or damaged during transit.

6. Refunds and Cancellations:

   • Refunds will be issued to the original payment method used during the purchase once the returned item(s) are received and inspected.

   • In case of order cancellation before shipment, a full refund will be provided.

   • For order cancellations after shipment, please follow our Returns Policy.

7. Product Care and Maintenance:

   • To ensure the longevity and shine of your jewelry, follow the care instructions provided with each product.

   • Avoid exposing jewelry to harsh chemicals, extreme temperatures, and direct sunlight.

8. Warranty and Repairs:

   • We stand behind the quality of our products and offer a limited warranty against manufacturing defects.

   • If your jewelry requires repair due to manufacturing issues, please contact us for assistance.

9. Privacy and Security:

   • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Customer Support:

• If you have any questions or need assistance, our customer support team is here to help. You can reach us via contact@alvajewellery.com

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